Refund policy

I have a 10-day return policy, which means you have 10 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact me at max@maxjohnsonbasketry.co.uk. Please note that returns will need to be sent to the following address: 4 East Ballewan, Blanefield, Scotland, G63 9AJ

Items sent back to us without first requesting a return will not be accepted. Returns are paid for by the customer.

You can always contact me for any return question at max@maxjohnsonbasketry.co.uk.

Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, I cannot accept returns on sale items or gift cards.

Workshop/tuition purchases

Workshop and tuition purchases are only refundable if a minimum of 14 days notice is given. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since I’ve approved your return, please contact me at max@maxjohnsonbasketry.co.uk.